Privacy Policy

1. Who We Are

Do Link for Security Systems is an Egyptian company specialising in the supply, installation, and maintenance of CCTV systems, network infrastructure, intercom systems, and access control solutions. Our registered business operates in Cairo, Egypt.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website at dolinkegypt.com or contact us through any channel.

2. Information We Collect

We collect personal information when you:

• Submit a contact, quote request, or technical support form on our website.
• Place an order or register for a customer account.
• Call, email, or communicate with us via WhatsApp.
• Subscribe to newsletters or marketing updates.
• Browse our website (analytics and cookies).

Data collected may include: full name, phone number, email address, company name, project address, order details, product preferences, technical support records, and payment confirmation references.

3. How We Use Your Information

Your information is used exclusively for legitimate business purposes, including:

• Processing orders, quotations, and installation requests.
• Communicating about order status, delivery, and follow-up.
• Providing technical support and managing helpdesk tickets.
• Sending relevant product updates or promotional offers (you may opt out at any time).
• Improving our website, product catalogue, and service quality.
• Complying with applicable Egyptian commercial and tax regulations.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Data Sharing

We may share your data only in the following limited circumstances:

• Delivery partners: Name, phone, and address are shared with courier companies to fulfil your order delivery.
• Manufacturer warranty service: Contact details may be shared with authorised brand service centres when processing warranty claims.
• Legal requirements: We may disclose information if required by Egyptian law, court order, or government authority.

5. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and measure website performance. Cookies may track pages visited, session duration, and referral source to help us improve content and navigation.

You may disable cookies in your browser settings. Note that some website features — such as the shopping cart, saved preferences, and form pre-fill — may not function correctly without cookies enabled.

6. Data Retention

We retain customer records for as long as required to:

• Maintain order and transaction history for accounting and legal compliance.
• Support active warranties, maintenance contracts, or ongoing service relationships.
• Respond to future support requests related to installed systems.

You may request deletion of your personal data by contacting us directly. Deletion requests are subject to our legal retention obligations.

7. Data Security

We apply reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

While we take security seriously, no system can guarantee absolute security. We encourage you to use strong passwords and avoid sharing account credentials.

8. Third-Party Services

We use trusted third-party platforms to operate our business, including:

• Odoo: For order management, customer records, and helpdesk tickets.
• WhatsApp Business: For customer communication.
• Google Analytics: For website traffic analysis.
• Google Maps: Embedded on our contact page.

These platforms operate under their own privacy policies. We encourage you to review them if you have concerns about how they handle data.

9. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your personal data (subject to legal retention obligations).
• Opt out of marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us at admin@dolinkegypt.com.

10. Contact Us

For privacy questions, data access requests, or data deletion requests, contact Do Link at:

• Email: admin@dolinkegypt.com
• Phone / WhatsApp: +20 109 828 0784
• Address: 168 El Tahrir St, Bab El Louk, Cairo, Egypt